All issues and enhancement requests should be submitted via email to support@customersatisfied.com.

This email will be provided to our customer when they sign a support/maintenance contract with us. This email will also be provided to all the employees of Customer Satisfied Technologies who will submit issues and enhancement requests.

The support mailbox is configured to generate an automated response stating that issue has been received by Customer Satisfied Technologies and that our support personnel will be responding to them within 24 hours.

If enough information is present in the email then the issue will be logged and an acknowledgement sent to customer. If enough information is not present, then more information will be requested from the customer either via email or phone call.